These Terms and Conditions are effective immediately. Your continued use of this website, verbal, and/or written scheduled services constitute acceptance and  agreement of these terms and conditions.

SudsBuds Clean LLC Promises to Provide Quality Service by:

Providing a professional cleaning service that is licensed and insured.

Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums.

In Order to Provide You with the Best Possible Service; Please…

Make your home accessible. The best method is typically providing SudsBuds Clean with a key, but it is not a requirement. A fee will be charged, if we are unable to access your home. (see lockout policy below)

Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.

Have your home picked up and ready to be cleaned. Additional charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned.

If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold SudsBuds Clean LLC or any of its employees responsible for any damage or breakage to any article, equipment, or component.

We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours of service and after 7 days customer assumes liability.

SudsBuds Clean cannot be held responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Complete customer service evaluations online at www.sudsbudsclean.com or at time of service. Customer feedback helps us offer the highest quality of service to all of our clients.

Rescheduling, Cancellation and Lockout Policy:

We require a minimum of 48-hours notice for reschedules or cancellations. There will be a $50 charge for cancellations within 48 hours of scheduled cleaning, no notice cancellations, and all lockouts.

Our residential cleaning hours are from 7:00am to 5:30pm. If for any circumstance our staff is sent away or locked out from your home between these hours, you will be charged the $50 fee. We will make every effort to work within time frames requested, but ask not to be sent away during our working hours.

We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.

Other Information from SudsBuds clean LLC:

To meet customer needs and their satisfaction, SudsBuds Clean LLC reserves the option to reevaluate rates at any time.

If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.

Due to exposed liability, we cannot care for pets, plants, or children.

SudsBuds Clean 24-HOUR SATISFACTION GUARANTEE:

If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area.

Payment Options and Policies

CHECK, CASH, VISA/MASTERCARD and PayPal are all acceptable forms of payment.

A service charge of $35 will be added to all NSF Checks.

Please make all checks payable to SudsBuds Clean. If a check is not left at the time of service, we will contact you prior to performing on-site scheduled cleaning services. Payments not received at time of scheduled services will be considered a no notice cancellation and will result in a $50 charge to the client/customer unless other arrangements are made.

Cash should be put in a sealed envelope addressed to SudsBuds Clean LLC.

Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.

All initial and one-time cleanings require a pre-authorization based on quote. (Approximately $300-$600)

PICTURES OF BEFORE AND AFTER WORK

For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not wish pictures taken of work areas in your home please notify us when you schedule your cleaning.